Job Objective: Under the direct supervision of the Shelter Manager, this position is expected to comply with and meet The Salvation Army, Federal, State and Local policies and standards. Maintain shelter security. Perform related duties to maintains control and assist homeless clients in the shelter. Each monitor is responsible for their shift to include cooking appropriate meals for clients and cleaning duties.
Job Duties: This job description is not all inclusive. It is intended to identify the essential duties of the position. Other duties, responsibilities and tasks may be assigned at the discretion of management.
Monitor clients to maintain control and assure safety of clients in building and on grounds.
Enforce resident policies and procedures.
Accomplish intake interviews on all clients including police clearance and explain thorough explanation of policies and procedures.
Assign beds for lodging, and give out bed linens as needed.
Make shelter journal log entries of incidents during the shift, and read the previous entries at the beginning of the shift.
Record statistics of attendance at house meetings and maintain client roster list.
Make resident bed checks every hour during the night.
Wake clients up as necessary.
Answer phone calls and take/pass messages as necessary.
Assign/monitor chores to be completed by residents. Assist with training for chores. Keep office clean.
Perform custodial duties, as directed. Assist with preparing and serving meals, as directed.
Participate in other activities as directed (e.g., team meetings, in-service training, fund-raising/special events, etc.)
Maintain confidentiality, proper client boundaries and comply with Safe From Harm guidelines.
Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relationships with clients, co-workers and supervisors. This includes but is not limited to such actions as: resolutions of conflicts in a professional manner; courteous treatment of staff, visitors and clients; respect of others’ property and person; and professional and appropriate communication to and about clients, co-workers and supervisors.
Minimum Qualifications: The information listed below is representative of the minimal requirements for this position.
Education & Certifications: High school or equivalent diploma.
Experience: One year of experience working in social service agency or three (3) years work experience without a diploma. Higher education in psychology, social work, criminal justice or other related field is a plus. Must be a team player, a self-starter, and perform well with minimum supervision. Basic computer skills are required. Good communication skills as well as the ability to work with diverse and challenging personalities are essential. Able to comply with recipes and safety handling instructions. Medically qualified to work in food service area. Must have a valid food handling certificate. Maintain client confidentiality and treat all persons, both clients and staff, with respect. Requires high level of confidentiality. Must be supportive of The Salvation Army’s mission and policies. Must possess or obtain Adult and Child CPR, First Aid and Blood Borne Pathogens certification within three months of employment. Complete HMIS training within three months of employment for select shift.
Combination of training and directly related work experience will be considered.
Knowledge, Skills & Abilities:
Must have excellent verbal and written communication skills to communicate and coordinate efforts with Salvation Army personnel, community leaders, community organizations and the general public. Read, write and communicate in English to be able to perform job duties.
Possess customer services skills to include complaint resolution principles, practices, and procedures.
Ability to multi-task and work in a highly demanding environment.
Ability to work with and relate well to people.
Strong commitment to high customer service.
Maintain a professional attitude and approach to problem solving and crisis situations.
Successfully complete Safe from Harm training as established by The Salvation Army.
Appropriate valid drivers’ licenses. Must pass TSA MVR and background checks.
Physical and Work Environment Requirements: Must be capable of performing the above essential duties. Capable of frequently lifting 25 pounds and occasionally lifting up to 50 pounds. Will occasionally move 50 or more pounds using dolly/cart/truck. Most work will be indoors in a temperature control environment; however, in the kitchen it will get above 80 degrees at times and it will be cold in the walk-in refrigerator/freezer if so equipped. Will be exposure to chemicals, fumes, dirt, odors, waste and dust.
Reasonable accommodation may be made to enable individuals to perform the duties of this job.
Subject to modified/flexible work schedule including weekend, holiday and weekday evening work.
Below is applicable to the hours worked per week for this position:
(AS NEEDED): This position is ineligible for benefits. This is an AS NEEDED position that will substitute for regular positions. It will not have regularly scheduled hours every week or average 20 or more hours per week over a three month period.
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
Realizing The Salvation Army is a member of the Christian church, employees are expected to conduct themselves in a professional manner and project a positive image consistent with the above mission statement. This includes appearance as well as verbal communications and other behaviors. It should be clearly understood that nothing less will be accepted.
Submit a completed Employment Application to:
The Salvation Army RJKCCC
405 Vermont Street
Quincy, IL 62301
Electronic applications may be submitted to firstname.lastname@example.org